Our service engineers use software that allows them to view the design data and the current machine settings on your machine. If you need a spare part, we will always have them available within 24 hours.
With the remote services, you can establish a direct connection to your machine control. Problems can thus be solved within an extremely short time – worldwide and completely independent of your current location.
Our technical hotline provides you with assistance in solving your technical problems – either by phone or with remote service. After the error has been identified and analyzed, you will be transferred to the correct service team for error rectification. Our technical support team will continue to monitor your case until it is successfully completed.
Please click here for an overview of the EMAG Service worldwide – main offices.