Service-Hotline

Our primary goal is to maintain direct contact with our customers. We know that problems don’t always occur during business hours, so we have a central support center open around the clock to help.

Our ServicePlus experts have extensive experience with EMAG production systems – and can quickly solve your production problems. You can contact our customer service department free-of-charge on business days.

Fast Support for Urgent Service Cases – Consult our ServicePlus Team

Our service engineers use software that allows them to view the design data and the current machine settings on your machine. If you need a spare part, we will always have them available within 24 hours.

Additional support is available via our other remote services. For more information visit RemoteDiagnostic and RemoteExperts.

With the remote services, you can establish a direct connection to your machine control. Problems can thus be solved within an extremely short time – worldwide and completely independent of your current location.

Technical Hotline

Our technical hotline provides you with assistance in solving your technical problems – either by phone or with remote service. After the error has been identified and analyzed, you will be transferred to the correct service team for error rectification. Our technical support team will continue to monitor your case until it is successfully completed.

Please click here for an overview of the EMAG Service worldwide – main offices.