Our primary goal is to maintain direct contact with our customers. We know that problems don’t always occur during business hours, so we have a central support center open around the clock to help.
Our Service experts have extensive experience with EMAG production systems – and can quickly solve your production problems. You can contact our customer service department free-of-charge on business days.
Our technical hotline records all inquiries and gives you technical assistance in problem solving.
Please click here for an overview of the EMAG Service worldwide – main offices.
Our service engineers use software that allows them to view the design data and the current machine settings on your machine. If you need a spare part, we will always have them available within 24 hours.
With the remote services, you can establish a direct connection to your machine control. Problems can thus be solved within an extremely short time – worldwide and completely independent of your current location.
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