Fast expert support in the event of a malfunction
Worldwide and fast expert support with RemoteDiagnostic in the event of a malfunction
With RemoteDiagnostic you can maintain the availability of your machines at a high level and reduce servicing costs. RemoteDiagnostic is a fast and efficient alternative to the classic on-site service.
With RemoteDiagnostic, we not only ensure an efficient type of fault detection, but also fast support by our experts.
Machine malfunctions can be identified quickly and efficiently. The fault reports of the machine are read, assessed and analyzed via a secure connection. Then, solutions can be developed by the ServicePlus experts.
If required, the service technicians are informed in the optimum manner about the machine malfunction and can provide the right service parts for your service case.
Data security is ensured by a secure connection between the machine and the EMAG server. The connection is only established with approval and can be broken at any time.
RemoteDiagnostic must be activated once before being used. We will be happy to give you advice on the fields of application and servicing options of RemoteDiagnostic.
- Fast expert support in the event of a malfunction
- Reduction of on-site service missions
- Minimization of unplanned downtimes
- Fast identification of the right service parts and their provision for the technician assignment