Welcome to EMAG

You have scanned the QR code of an EMAG product. This QR code is used to quickly and reliably identify your machine. To be able to use these services, you need the new ServicePlus app – once downloaded, you will be ready to go!

EMAG ServicePlus App – Mobile Support is Always Within Reach

You can use the EMAG ServicePlus app easily and conveniently on your smartphone or tablet. The app is available for download from the App Store (iOS) or from Google Play (Android).

You already downloaded the app?

Click here for step-by-step instructions

The ServicePlus app give you access to the following service functions:

  • Calling the appropriate service hotline based on the machine’s location
  • Sending text messages to the responsible EMAG service, with attachments (e.g. photos or voice messages)
  • Live video transmission between user and EMAG service
  • Sending requests to service machine for necessary machine parts
  • Sending requests for additional ServicePlus products for your EMAG machine
  • Call-back service at a requested date and time (free of charge during service business hours)

The ServicePlus App Offers the Following Benefits to EMAG Customers:


  • Direct, qualified service and support with the click of a button
  • Functions such as video, photo, and voice message transmission
  • Simplified and faster contact, error identification and troubleshooting
  • Reliable machine identification via QR code
  • Intuitive and easy to use
  • Suitable for all EMAG machines and production systems
  • Available in several languages
  • Continuous development with many functions

Any questions? We are happy to help you:

EMAG GmbH & Co. KG
E-Mail: service.serviceplusappnoSpam@emag.com

ServicePlus App: Imprint | Data Privacy | General Terms of Use