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EMAG goes Service 4.0

Learn about the new Service 4.0 solutions
and visit us at booth B17 in hall 2.2.

The EMAG ServicePlus team offers you a variety of individually modifiable packages tailored to suit your particular needs:

  • Technical services
  • Spare parts
  • Training
  • Smart services
  • Service agreements
  • Retrofits & used machines

To be able to do this, we use state-of-the-art technologies and continuously optimize our ServicePlus set-up. For instance, we meticulously analyze all our service calls, make notes of their solutions and other important information, then make these notes available to clients worldwide and continuously improve the relevant software components.

Some tasks are particularly tricky. We will find the right solution for you without fail–thanks to the superb training of our service technicians and our commitment to the highest possible standards in service provision.

We plan, develop, operate, monitor, test, fit, inspect, maintain, and repair. We cut downtimes, boost productivity, prevent wear, and ensure a long lifetime for your investment. We detect and correct technical aberrations early on and notify you in good time when replacements are due.

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Service 4.0 Solutions

The new age is dawning for your manufacturing systems. With innovative, trailblazing products, the EMAG Group will continue to be a corporate partner you can depend on into the future as well. We are working intensively to develop new and innovative service solutions.

  • Are you wanting to know in advance which components in your machine may stop working or require maintenance?
  • Do you want to know in advance which elements in your machinery inventory should be replaced at a given point in time?
  • Are you wanting information about the utilization and productivity of your machine?

We provide the corresponding solutions for your production.

The benefits to you from the use of our Service 4.0 solutions:

  • Greater transparency
  • Higher machine availability
  • Proactive maintenance and servicing
  • Direct, fast access to EMAG experts when service is required
  • Intelligent solutions for your production
  • Virtual machine and simulation of material flow
  • Service apps and online portal (in preparation)


If you have any questions about our service offerings, you are welcome to contact us at: smartservicesnoSpam@emag.com or call us on +49 7162 17-4300.

We look forward to your visit to our booth!