RemoteExperts is the global service-on-demand package as the most efficient type of troubleshooting

RemoteExperts provides you with fast expert support in the event of a malfunction:

  • Worldwide online support
  • Machine connection via secure online connection
  • Telephone support by the service hotline
  • Service parts support
  • Triggering of the RemoteExpert service by pressing the Assistance Call button
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The entire knowledge is available to you at the push of a button

RemoteExperts includes RemoteDiagnostic, Assistannce call and Report.

Data security is ensured by a secure connection between the machine and the EMAG server. The connection can only be established with the approval of the customer. The online connection can be broken at any time, however.

By transferring the serial number, you can ensure that the right machine is connected to the system.


Expert link – the secure connection

The expert link is based on a secure online connection (EMAG VPN) between the machine and the server at EMAG. Connections are generally possible via (W)LAN or by mobile communication.

The connection is always established from the machine to the EMAG server. Access to the operating computer is possible, as well as data transfer from and to the hard drive of the control – however, only if the operator activates the software. Only when that software is activated does the machine establish a secure connection to the EMAG operator server, making the machine accessible to our service staff.

Inform yourself at our ServicePlus contacts about our low-cost retrofit packages.

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  • Machine connection via secure online connection (EMAG VPN)
  • Assistance call button: Immediate contact to EMAG Service and transmission of the fault report
  • Worldwide online support and access to the ServicePlus experts and their expertise
  • Reliable identification and definition of required service parts and ordering of service parts
  • 24/7 telephone support by service hotline
  • 24/7 service parts in combination with 24/7 service hotline
  • Reduction of on-site technician deployments
  • Minimization of failure, maintenance and repair costs

Please send us your inquiry using the online form.


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