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EMAG Remote Experts
All EMAG’s knowledge is accessible to you at the touch of a button. Expert Support starts with the continuous logging of operating data and machine breakdowns.
You will receive a quarterly machine evaluation. Also, if you press the Assistance key and we will give you our most comprehensive expert support.
The EMAG Service-On-Demand package provides instant expert help in case of breakdowns
- Machine linked via secure online connection (EMAG VPN).
- Assistance key: instant contact with EMAG Service and transmission of the error log.
- 24/7 telephone support via our Service Hotline.
- Worldwide online support and access to EMAG experts and their knowledge.
- Reliable identification of required spare parts, and order placement.
- 24/7 Spare Part Service as part of the 24/7 Hotline.
- Reduction of on-site service engineer visits.
- Minimal breakdown, maintenance and repair costs.
EMAG REMOTE EXPERTS − the new generation of online services
If you require further information, please move the mouse over the screen sectors that are of interest to you.
- Yesterday: The service engineer is sent out.
- Today: The Remote Expert lends support.
- Minimal breakdown, maintenance and repair costs.