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EMAG Remote Experts
All EMAG’s knowledge is accessible to you at the touch of a button. Expert Support starts with the continuous logging of operating data and machine breakdowns.
You will receive a quarterly machine evaluation. Also, if you press the Assistance key and we will give you our most comprehensive expert support.
Expert Support – expert help available in case of breakdown
EMAG REMOTE EXPERTS offers you an alternative to time-consuming and expensive on-site services. It is the efficient way to ensure a high degree of machine availability and lower repair costs. All EMAG’s knowledge is accessible to you at the touch of a button. Expert Support already continuously logs operating data and machine breakdowns so, you will receive a machine evaluation for every quarter.
Press the Assistance key and we will provide you with our most comprehensive expert support:
- Operating data and breakdown logs.
- Documentation quarterly on machine evaluations and breakdowns (reports on efficiency, reliability, connection monitoring, service requests, etc.)
- 24/7 telephone support via our Service Hotline.
- Error message analysis; establishing contact and support via Hotline.
- If required, consultation with Remote Experts. Expert service worldwide(Mon – Fri 7:00 am – 5:00 pm GMT+0100).
- Online troubleshooting by experts.
- Support in error elimination.
- Transmission of operating hints/repair tips or instigation of an on-site visit.
- Reliable identification of required spare parts, and order placement.
- 24/7 Spare Part Service as part of the 24/7 Hotline.