English
EMAG Remote Experts
All EMAG’s knowledge is accessible to you at the touch of a button. Expert Support starts with the continuous logging of operating data and machine breakdowns.
You will receive a quarterly machine evaluation. Also, if you press the Assistance key and we will give you our most comprehensive expert support.
Service-On-Demand instead of service-on-site
- In many cases (empirical values so far suggest up to 50 %) EMAG REMOTE EXPERTS can lead to a direct solution.
- When a service engineer is required, he will know about the problem and bring the right spare parts.
- Reduction of service engineer on-site visits.
- Minimal breakdown, maintenance and repair costs.
- Reliable identification of required spare parts, and order placement.
- Regular reports provide information on reliability and efficiency of the machine.
- Fast error recognition and systematic response through reliable error log and unambiguous remote diagnostics.
- Direct access to expert(s).
- Avoid language and communication problems.
- Once activated, the machine control is directly connected to the EMAG Server.
- Fast and secure online connection to support team.